We import  and sell those products that are used by us every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we provide guarantee in order to back our products. You can contact us with your purchase details in case you want refund within 15 days. Please comprise your order number (that is sent to you after order confirmation) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. There are no refunds for the services such as installation service and provided knowledge base hosting service. Refunds are being processed within 30 days period.